- Average user rating: stars out of 6 votes Back to product review
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User reviews
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4 stars
Version: FaxTalk Messenger Pro 7.5
"It efficently does the basic things I need done."
Pros: I like the software, I bought the software. If I could access the help menu I am sure that I would like the program more but I have questions that I cannot get answered by the software and support won't return my email. But once again it will get me my faxes, the fax resolution is great.
Cons: I cannot utilze the help menu, it is not Vista compliant, I have contacted support on this issue and they haven't responded yet, maybe they won't. Can someone email me a Vista compatiable help file
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4 stars
Version: FaxTalk Messenger Pro 7.5
"Good Software - Grief if you try to Upgrade"
Pros: The software since 7.0 so far seems to be a big improvement. It seems more stable and reliable. The program operates well. I don't notice the bugs that plagued 7.0. The trial period is for only 15 days. I am using this under Vista. I've had this since 6.0 through upgrades since that time. They are moving in the right direction.
Cons: Here's where they fall flat on their face. To upgrade, you have to have a previous version installed. I moved from XP to Vista. I had a clean machine. So, I go to reinstall version 7.0 only to find that software wants me to install the version that I had before that. So, their upgrade wants me to install software that is not Vista compatible just to upgrade. If you are doing the upgrade, how about just asking for the license numbers the person has previously held. And, if the company is concerned that there are counterfeit licenses, then do what Microsoft has with their Download Vault - let your customer upgrade from your system with a log in and password. Don't make the user jump through hoops.
What is really disheartening was to get the message that my 15 day trial is over, buying the new software, and getting a message stating that it may take a day to get an e-mail with the serial number for the product.
So, now I have no system to handle calls until I get their e-mail.
So much for customer service.
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