Features
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License:
Free to try
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Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
9,467
- Requirements:
Windows NT/2000/XP/2003 Server/Vista
- Limitations:
30-day trial, all features available
- Date Added:
July 20, 2008
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Previous Versions:
Publisher's description of Tele-Support HelpDesk
For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.
Version 4.0 adds the following new features: Custom Designed Screens, Work Flow, Web form auto fill for new inquiries, screen captures, and auto link to inquiries.
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